Transfer service

Quick and easy migration. Your WordPress website or WooCommerce shop professionally, quickly and hassle-free migrated to Surver.
4.94/5 based on 150+ reviews
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Moving free your WordPress website, email and domain.

Our transfer service makes switching from your current hosting provider a lot easier, especially if you don't have enough time or technical knowledge to do it yourself. To take these concerns about the transfer out of your hands, we offer a free transfer service worth 75,- (excl. VAT) with all hosting packages.
  • Arranged extremely quickly, usually within one day
  • Your site remains accessible to visitors
  • If required, we also move your domains and mail accounts

How does our switching service work?

With our professional transfer service, we ensure minimal downtime and a worry-free transfer of both your WordPress site, and your mailboxes and domains.

1. Getting to know you first!

Are you not yet a Surver customer and curious about the possibilities? Perhaps you have already chosen a package or would you like to spar with a professional? We will be happy to help you!
If you already have a package in mind and are curious about what a migration entails, proceed to step 2. Curious about the possibilities? Then ask for advice or start the decision aid.
Ask for advice
Start decision aid

2. Relocation request

Once you have chosen a package, you can easily order it via our website. During the ordering process, you have the option of selecting the Transfer service select. Depending on the package selected, there may be costs associated with the migration.
After you have placed your order, you will receive an e-mail from us with more information on the next steps and all the details we need to manage the migration of your website and optionally your mail accounts, DNS zones and domain name.

3. Collecting login data

To move all your data correctly and smoothly, we need both your WordPress installation login details and the server on which your site is running. If you have a customer account with your current provider, you may also forward those login details. Below is an overview of all the data we need:
  • WordPress login details
  • sFTP/FTP data
  • Login details webmail accounts
  • Export DNS records
  • Transfer codes for domain names
If you choose to keep your domain and mail accounts with your current provider, you can easily indicate this via the migration form. We will then only move your WordPress site.

4. Migration preparation

After we have received all your (login) data, we will check it first. If any data is missing or incorrect, we will contact you. Once all data are complete, we will schedule the migration date based on the preferred date you have indicated.
One day before the migration date, we take over the current DNS records, adjust the TTL (DNS renewal time) and make a name server change. This has the advantage that we are in control of the DNS, we can switch quickly and thus prevent or reduce any downtime.
If applicable, we will also set up your new e-mail accounts and any forwarders. You will receive the new login details by e-mail, as well as more information on setting up your mail in Outlook or Apple mail.
Progress 25%
  • Checking login details
  • Schedule migration date
  • Migration DNS zones
  • Nameserver change
  • Migration WordPress installation
  • Migration of e-mail accounts
  • Moving domains
  • Verification & confirmation

5. Migration of server data

On the migration day itself, we will move your WordPress site(s) and mail accounts to the new server. Your site will be fully checked by our WordPress experts and any minor bugs or error messages will be fixed.
If you wish, we will also transfer your e-mail accounts and folder structure during this step. Your current accounts will be synchronised one-to-one with our server, so you won't miss any mails or folders.
As a final step, we install another SSL certificate so we can guarantee secure connections for your visitors. Your site is now live!
Progress 75%
  • Checking login details
  • Schedule migration date
  • Migration DNS zones
  • Nameserver change
  • Migration WordPress installation
  • Migration of e-mail accounts
  • Moving domains
  • Verification & confirmation

6. Moving domains

Should you have chosen to move your main domain or other alias domains to Surver as well, we'll fix that in this step too.
After we have requested the transfer, we will set any redirects within the hosting control panel. If you also have active DNS records for these domains, we will also transfer them correctly.
Depending on the extension, it can take between 60 minutes and five days to move a domain. Once the alias domains are transferred to our server, we set up another SSL certificate for a secure connection.
Progress 87.5%
  • Checking login details
  • Schedule migration date
  • Migration DNS zones
  • Nameserver change
  • Migration WordPress installation
  • Migration of e-mail accounts
  • Moving domains
  • Verification & confirmation

7. Verification & confirmation

Once all the previous steps have been completed, we will do a final check to make sure your site is up and running properly, safely and quickly. Any mail left over from your old provider will still be transferred. We also check that all DNS records are properly transferred and that your contact form works properly.
Once all checkpoints have been completed, you will receive a confirmation e-mail from us. You can now check whether everything has been properly migrated by us. The last step is to cancel the transferred services with your old provider.
Progress 100%
  • Checking login details
  • Schedule migration date
  • Migration DNS zones
  • Nameserver change
  • Migration WordPress installation
  • Migration of e-mail accounts
  • Moving domains
  • Verification & confirmation

Stress-free transition

We migrate your site, mail accounts and domain(s) professionally, without downtime and help you where needed.

Professional migration

All migrations are handled by Surver's expert staff, experts in hosting and WordPress.

No downtime

We make sure the move of your site, mail accounts and domain(s) goes smoothly, without downtime.

Safety first

Migration data can be securely shared with us and all your data will be encrypted migrated to the new server.

Fully optimised

If required - after migration - we optimise your site so that it loads faster and ranks better in search engines.

No hidden costs

We offer the switching service completely free of charge. Should there be any unexpected additional costs, we will inform you in good time.

Help after the move

After the move, we offer one week of aftercare for minor problems. Any questions? We are happy to help!

Make the switch for free

0,-

€75

At Surver, we are temporarily offering a free transfer service. This means we professionally migrate your WordPress site or WooCommerce shop, mail accounts and domain(s) to our server.
After placing your order, simply provide your login details and move codes. We take care of everything and keep you informed of progress at every step.
  • Temporary action

Our hosting and WordPress experts are at your service.

No rehearsed answers or unclear manuals, but a passionate team of experts ready to help you every day; by e-mail, chat or by phone by appointment.
View the packages
Ask for advice

Personal and helpful customer service

Fast, expert hosting and WordPress support is our priority. No standard answers, but a passionate team of experts ready to help you every day, whether by email, phone or chat.
  • Average response within 20 minutes on working days
  • Chat with our team for short sales and advice questions
  • Available by phone by appointment, or directly in case of emergency

99%

Customer satisfaction rate

2 min

Average response time for urgent request

28 min

Average support request handling time

Trusted by more than 1,000 growing companies.

These customers have already made the switch to Surver

Surver is rated 4.9/5 based on hundreds of reviews posted by our clients on Google, Webhosters and Trustpilot.

Top party. Have several websites and clients here. If there is something wrong, they really help you. And they are really fast too.

Gert Jan Stevens

- Gerichtr

This company comes highly recommended 100%. After years of toiling with hosting companies that don't respond, or respond late, this is so relaxed. Response within 10 minutes and very generous opening hours. They solve everything quickly and very professionally. Have transferred all my websites, if only I had done this years earlier. Finally peace of mind, here are people who know what they are doing and are also very friendly. I am very grateful for all the help!

Cristel Lehman

- Get-Web.nl

My request on 10 November was whether our site could be made bilingual, with the necessary questions in addition to a cost estimate. On the same day, I had all the answers and a clear quote, on the basis of which I immediately placed the order. By early afternoon the next day, the translation widget had been installed and the entire site translated using Deepl. It works flawlessly, and within 1.5 days! The 5 stars are well deserved for this.

Peter

- Stichting Haegsche Tijd

Lightning-fast help in fixing malware damage! After contacting Boy from Support, my hacked site was cleaned within an hour. I immediately took the trouble to look at their hosting, best choice so far! Everything was taken off my hands and the Cpanel + hosting speeds are a breath of fresh air compared to my previous hosting provider.

Fabiën

Recently insanely helped by Boy and team in making my website hack-free. I immediately decided to move my website to Surver. Everything was arranged for me flawlessly. Service like this you don't often come across these days. Thank you!

Kim Runhaar

- Studio Kwebbel

A few years ago, Surver helped us very quickly when our website was hacked. Then immediately switched to hosting and security. They are very responsive and friendly. When I made a mistake that caused our website to stop working, they fixed it within 5 minutes. Highly recommended!

Anouk Bakker

- Animate the World

What a fine party this is! Surver helped me tremendously with the removal of malicious files on several sites. In addition, my websites are now running with them. I am impressed by the patience and good communication. You guys are great

Frank Kruit

- Digital Vastgood

Website under construction was hacked due to temporary stoppage of work. Asked Surver if they could get this fixed. Within 24 hours, after I had supplied all the necessary data, the site was up to date again. Now also arranged hosting with Surver so this won't happen again in the future. Surver simply takes care of this automatically with their backups and malware scanner. Top-notch service!

Paul van der Sande

- Jamrozik

Received help with website development wordpress. Very correct, fast and punctual. Always accessible, smooth service. Highly recommended!!!

Robert Scheltjens

- VZW Supernils

Within 24 hours, Boy from Surver cleared my website, which had been hacked, of viruses and put it back on the air! I then switched to Surver for hosting, this went quickly and smoothly. My thanks are great.

Walter

Frequently asked questions

Below are the answers to our frequently asked questions. If you do not find what you are looking for, or you would like some advice, please feel free to contact us.
Ask for advice
Start decision aid
To move all your data correctly and smoothly, we need both your WordPress installation login details and the server on which your site is running. If you have a customer account with your current provider, you may also forward those login details. Below is an overview of all the data we need:
  • WordPress login details
  • sFTP/FTP data
  • Login details webmail accounts
  • Export DNS records
  • Transfer codes for domain names
If you choose to keep your domain and mail accounts with your current provider, you can easily indicate this via the migration form. We will then only move your WordPress site.
Yes, whether you choose a Managed or Managed & managed package, we move your data to our servers free of charge.
At Surver, we work with Let's Encrypt SSL certificates that can be activated for free within cPanel. Installing a certificate is very simple and through our manuals we will guide you step by step. Should you want team Surver to handle the migration, we will install the certificate for you.
We migrate your WordPress installation exactly as it is currently online. After the migration, we do not perform any updates or modify any code, provided you have explicitly requested this. However, we do set the correct PHP version and install LiteSpeed Cache so that your site loads quickly and you can take full advantage of our platform.
If you use Roundcube as your current mail service, we can also export/import the contacts for you during the migration, provided the server at the current party allows this. If you use Microsoft Office or Google Workspace, the current setup will continue to work as you are used to, even after a migration to Surver.
If you have not selected a specific date, we usually migrate your site within 2-3 working days. We will keep you informed of each step by e-mail and you will receive a notification from us when the migration is complete.
Sites can be moved without downtime, provided we have access to the name servers and DNS records. Without access, we can only manage the DNS by moving the domain. In that case, it can take up to 24 hours for the domain to be pointed to our server, the SSL certificate installed and the site live.
Sites where the database is continuously updated, as is the case with WooCommerce webshops, membership or community sites, we need to activate a maintenance mode during the migration to ensure that all data can be transferred correctly.

4.94/5 based on 150+ reviews

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