1 September 2021

Privacy statement

We respect your privacy and treat your data in accordance with the General Data Protection Regulation (AVG). How and why we use your personal data is explained in this privacy policy. We may change this policy from time to time.

What information do we collect from you?
  • Contact details (company name, name, address, e-mail, telephone number, website, etc)
  • Payment information
  • IP address
How do we collect your information?

When you purchase a service from us, we ask you to fill in your name and address details via a form. With this information we can create an account for you and provide you with our services. If you log on to my.surver.nl we keep track of when you logged on and what changes you have made. 

Why do we collect your information?

So that we can provide you with our services. We also collect your data to keep our accounts, to get in touch with you, to register domain names in your name and to send you invoices. 

Sharing your data

We never sell your data. We will also not share your data without your consent unless this is necessary to provide a service to you. 

Deletion of your data

After cancellation of your service, your personal information will be deleted or anonymised. We are obliged to keep certain data in our accounts for tax purposes. 

Storage and processing of your data

Your data is processed and stored on a server. These servers are not owned by Surver but are under our control. Your data will always be stored in Europe and will not be moved outside the EU. 

How Surver protects your data

The servers on which your data resides are updated daily. Surver only connects via SSL and uses unique login codes. We also require this from parties who process personal data on behalf of Surver. 

Cookies

Surver uses cookies to recognise you when you visit the website. These cookies make it easier for you to log in and use our services. In addition, Surver uses cookies to keep track of how many people visit the site. This is done through Google Analytics. These cookies are deleted 26 months after the last visit. 

Your rights

According to the AVG, you have the right to view your personal information, to change it or to have it removed completely. You can view and change most of your personal information via the customer panel on my.surver.nl. You can also have the data removed by contacting us, which means that the services you have purchased will also be terminated (subject to the contract period). 

Contact details

Would you like more information about our privacy policy or do you have a privacy-related question? Please contact:

Surver
Crane track 7G3
1033SC, Amsterdam
Netherlands

info@surver.nl
+31 (0)20 244 16 89

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