Fix hacked website
All packages
Scan & removal
169,-
- Excl. VAT
- Single
Scan
- WordPress backup
- Malware deep scan
Malware removal
- Clean up hacked files
- Malware monitoring scan
- Comprehensive reporting
Secure
- WP core reinstall
- Reinstall all themes
- Reinstall all plugins
- One-off updates
- Error debugging
- Resetting user passwords
- Database control
- Blacklist control & removal
Managed hosting
- Fast LiteSpeed hosting
- Multiple backups per day
- Malware scanner
Management
- Webmaster service
- WordPress core, theme & plugin updates
- Uptime monitoring
Scan, remove & secure
239,-
- Excl. VAT
- Single
Scan
- WordPress backup
- Malware deep scan
Malware removal
- Clean up hacked files
- Malware monitoring scan
- Comprehensive reporting
Secure
- WP core reinstall
- Reinstall all themes
- Reinstall all plugins
- One-off updates
- Error debugging
- Resetting user passwords
- Database control
- Blacklist control & removal
Managed hosting
- Fast LiteSpeed hosting
- Multiple backups per day
- Malware scanner
Management
- Webmaster service
- WordPress core, theme & plugin updates
- Uptime monitoring
Managed WordPress hosting & care
21,95
- Excl. VAT
- Monthly
Scan
- WordPress backup
- Malware deep scan
Malware removal
- Clean up hacked files
- Malware monitoring scan
- Comprehensive reporting
Secure
- WP core reinstall
- Reinstall all themes
- Reinstall all plugins
- One-off updates
- Error debugging
- Resetting user passwords
- Database control
- Blacklist control & removal
Managed hosting
- Fast LiteSpeed hosting
- Multiple backups per day
- Malware scanner
Management
- Webmaster service
- WordPress core, theme & plugin updates
- Uptime monitoring
Choose Surver
Comprehensive reporting
Afterwards, you will receive a report from us with the work performed and malware found.
Years of experience
We are the experts on WordPress. We are familiar with all types of hacks that allow us to get any site clean.
Warranty on work
With each package, we provide 30 or 90 days guarantee. If you switch to Surver then you get 100% hack-free guarantee.
Not good, money back
Do we fail to clean the website? Then we will refund the paid amount to your account.
Excellent service
Throughout the process, we will keep you informed of progress. We always respond quickly to your questions and are happy to give advice.
Quickly back online
Within 24 hours, we will clean your website and it will be up and running again. How nice!
Our hosting and WordPress experts are at your service.
Personal and helpful customer service
- Average response within 20 minutes on working days
- Chat with our team for short sales and advice questions
- Available by phone by appointment, or directly in case of emergency
99%
Customer satisfaction rate
2 min
Average response time for urgent request
28 min
Average support request handling time
How our malware removal service works
1. Getting to know you first!
Step 2: Ordering a service
3. Collecting login data
- WordPress login details (login link, username and password)
- sFTP/FTP data (host, username, password and port)
4. Preparatory work
- Checking login details
- Activate security plugin
- Backing up
- Malware deep scan
- Malware cleanup
- Malware monitoring scan
- Implementing security measures
- Send report
- Verification & confirmation
5. Scan & malware removal
- Checking login details
- Activate security plugin
- Backing up
- Malware deep scan
- Malware cleanup
- Malware monitoring scan
- Implementing security measures
- Send report
- Verification & confirmation
6. Secure
- Manual reinstall of wP core files, themes and plugins
- One-off updates to WP core, themes and plugins
- Error debugging
- Resetting user passwords
- Database control
- Blacklist control & removal
- Checking login details
- Activate security plugin
- Backing up
- Malware deep scan
- Malware cleanup
- Malware monitoring scan
- Implementing security measures
- Send report
- Verification & confirmation
7. Verification & confirmation
- Checking login details
- Activate security plugin
- Backing up
- Malware deep scan
- Malware cleanup
- Malware monitoring scan
- Implementing security measures
- Send report
- Verification & confirmation
Why choose Surver
Success rate of 99.975%
The percentage of hacked WordPress websites where we were able to successfully remove the malware. In one case, the database was damaged to such an extent that recovery was impossible. In this case, the client also had no backup available.
Cost-free hack free & moved
Choose a Managed WordPress hosting & management package and we will move your site to our hosting platform, make it hack-free at no cost and provide all updates on an ongoing basis. No more worries!
78% switches to Surver
Almost 4 in 5 eventually choose a hosting package with Surver, for one simple reason; for a fixed, low monthly fee, your site is running stable, secure and fully up-to-date. In case of problems, you will be helped quickly and expertly by our WordPress specialists.
We are here for you!
No rehearsed answers or unclear manuals, but a passionate team of hosting and WordPress experts ready to help you every day.
800+
These customers have already made the switch to Surver
Top party. Have several websites and clients here. If there is something wrong, they really help you. And they are really fast too.
Gert Jan Stevens
- Gerichtr
This company comes highly recommended 100%. After years of toiling with hosting companies that don't respond, or respond late, this is so relaxed. Response within 10 minutes and very generous opening hours. They solve everything quickly and very professionally. Have transferred all my websites, if only I had done this years earlier. Finally peace of mind, here are people who know what they are doing and are also very friendly. I am very grateful for all the help!
Cristel Lehman
- Get-Web.nl
My request on 10 November was whether our site could be made bilingual, with the necessary questions in addition to a cost estimate. On the same day, I had all the answers and a clear quote, on the basis of which I immediately placed the order. By early afternoon the next day, the translation widget had been installed and the entire site translated using Deepl. It works flawlessly, and within 1.5 days! The 5 stars are well deserved for this.
Peter
- Stichting Haegsche Tijd
Lightning-fast help in fixing malware damage! After contacting Boy from Support, my hacked site was cleaned within an hour. I immediately took the trouble to look at their hosting, best choice so far! Everything was taken off my hands and the Cpanel + hosting speeds are a breath of fresh air compared to my previous hosting provider.
Fabiën
Recently insanely helped by Boy and team in making my website hack-free. I immediately decided to move my website to Surver. Everything was arranged for me flawlessly. Service like this you don't often come across these days. Thank you!
Kim Runhaar
- Studio Kwebbel
A few years ago, Surver helped us very quickly when our website was hacked. Then immediately switched to hosting and security. They are very responsive and friendly. When I made a mistake that caused our website to stop working, they fixed it within 5 minutes. Highly recommended!
Anouk Bakker
- Animate the World
What a fine party this is! Surver helped me tremendously with the removal of malicious files on several sites. In addition, my websites are now running with them. I am impressed by the patience and good communication. You guys are great
Frank Kruit
- Digital Vastgood
Website under construction was hacked due to temporary stoppage of work. Asked Surver if they could get this fixed. Within 24 hours, after I had supplied all the necessary data, the site was up to date again. Now also arranged hosting with Surver so this won't happen again in the future. Surver simply takes care of this automatically with their backups and malware scanner. Top-notch service!
Paul van der Sande
- Jamrozik
Received help with website development wordpress. Very correct, fast and punctual. Always accessible, smooth service. Highly recommended!!!
Robert Scheltjens
- VZW Supernils
Within 24 hours, Boy from Surver cleared my website, which had been hacked, of viruses and put it back on the air! I then switched to Surver for hosting, this went quickly and smoothly. My thanks are great.
Walter
Frequently asked questions
Why is my WordPress site being hacked?
If your site is hacked, it is often not personally targeted at you or your business. Hackers scan the internet for WordPress websites with a particular vulnerability (in WordPress, a theme or plugin) that they can exploit. The aim is often to redirect your visitors to SPAM sites, where money is made from the number of views or clicks. With the visitors from one hacked site, those revenues are often not high, but if they manage to redirect all visitors from thousands of hacked sites, of course, those revenues quickly add up.
Which package do you recommend?
All malware has been removed from my installation. Can I still be hacked?
Can I also get my website back online myself?
My site was hacked and I restored a backup. Is the problem solved now?
Is updating WordPress, all themes and plugins the solution?
Several websites have been hacked. Can I get a discount on your service?
Can you always clean a hacked website?
Are there no hidden costs?
What if my website gets hacked again?
How can I prevent my website from being hacked again in the future?
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What does your "hack-free guarantee" entail?
- Scan & removal: 30-day hack-free guarantee: the guarantee is valid as long as the website owner or user follows all security advice provided by Surver after cleaning the website.
- Scan, remove & secure: 90-day hack-free guarantee: this guarantee period is in effect as long as Surver is able to properly update or reinstall all plugins, themes and WordPress core.
- Managed WordPress hosting & care: in the unfortunate event that your website is compromised, Surver will clean up the site free of charge. We will then consult with you to take preventive measures to avoid future security incidents.
